Refund Policy - Drop-ins, class passes, events and memberships are non-refundable. If you cancel your reservation before the 2 hour cancelation window, your drop-in or class pass can be applied to your next visit.

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Late Cancelation Policy - Once you have reserved a class, we require a minimum of 2 hours notice (9hours for 7am classes) to cancel your reservation free of charge. You can still cancel within the 2 hour window, however, a $10 late cancel fee will be automatically charged to unlimited members, or a class deducted for class passes. This is to give someone on the waitlist ample notice to be able to get to class. Within 30 minutes of class, cancellations will be charged as a no show since it does not provide enough time for someone else to take advantage of the class space.  Emailing the studio or staff does not count as signing yourself out. You must use the APP.

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No-Shows - There is a $20 no-show fee for booking a spot if you don't attend or sign out. Please consider that when you are reserved for a class, you are holding that spot and preventing someone else from attending. This affects the students, the teachers and the studio. If you aren't sure if you have been shifted into class from the waitlist, check your emails for a confirmation and be sure to refresh your APP.

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Why Do We Have Fees for No-shows/Late Cancels? - Think of it like booking an appointment. When you are holding your space, that blocks it off from anyone else booking that space. We currently have an exceptionally high number of class drop outs prior to class. This means that all the spaces tend to be booked well in advance, making the class unavailable for other people who want to attend. Those people then make other plans or even cancel their membership because they can't get in to class, but the day of class the spaces all open back up again leaving them empty. This is obviously challenging for the studio, but it is also not great for you, the student who is trying to get in to classes. These fees are meant to deter people from saving spaces that won't be used so that it is easier to get in to classes.

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Late Policy - We do not allow latecomers into classes as it is distracting to both students in the class and the instructor. For aerial classes it is actually a safety concern. We know things happen, and we will try to accommodate you by finding space for you in the next class. Class begins at the scheduled time, so please arrive with enough time to change if you need to, fill your water bottle, set up, and be ready to begin at class time. If you arrive at the scheduled class time, class will have already started.

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Double classes - Back to back classes are only permitted if there is a minimum of 15 minute gap between. A hot class followed by an aerial class is not allowed unless there is time for a shower in between.

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Classroom Etiquette - To maintain a quiet and relaxing space, there are no cell phones permitted in the class, even if they are turned off. We have lockers available for personal items to ensure a clean and clutter free movement space. Please only attend a class if you have the time to attend the entire class. Packing up before the end of class is unpleasant and distracting to the experience of those around you. If you borrow a mat, please spray it down with the mat cleaner provided and return it to the front desk.

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Common Space Etiquette - Please keep noise to a minimum in the locker area. There are classes going on at all times and the hallway noise can be alarming for those in a class. We have a lounge area available for socializing, tea, and asking your instructor questions.

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Showers - Please keep showers to a few minutes as a courtesy to those waiting.

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What to Bring - All classes require a mat including barre, Pilates and aerial, and you may want to bring a water bottle with you. If you wish to lock up your belongings, you can bring a lock with you as we do have lockers available.

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Aerial Yoga - For what to expect when signing up for and attending aerial classes, click here.

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